If you are not satisfied with the item you received, you can exchange it in the following cases:

A. Incorrect / Defective / Damaged Items

If the product you received is not the same as the picture, or the item is defective or broken, we can provide an exchange. Please do not remove the plastic handle protector on the handle — once removed we will assume the bag has been used and cannot be exchanged.

Important: Please contact us first. The return/exchange request must be made within 30 days from the date you received the goods, because we need to determine whether the damage was caused by the customer or by us.

Note: Please provide actual pictures of the damaged items — we will not accept returns without proof.

ExclusionsItems NOT eligible for exchange/discount/offer

We do not accept exchanges/discounts/offers if you simply don’t like:

  • The design
  • The size
  • The color
  • The hardware tone of the bag

This rule exists because customers are expected to check size and strap length before ordering. Allowing exchanges for these reasons would create logistical problems. Even if there is a defect, we only provide replacement for the bag of the same color and size.

B. Cancel / Change of Mind (Non-quality issues)

If the quality is not an issue and you want to cancel or change the order due to change of choice, we can accept the exchange provided:

  • The product is well packaged and unused.
  • Return shipping cost is borne by you.
  • A restocking fee applies per item:
    • Order total < $500 — restocking fee $50
    • Order total ≥ $500 — restocking fee $100

C. Wrong Shipping Address / Re-shipment

If you provided a wrong shipping address and the package cannot be successfully delivered after shipping, we will need to re-ship the order and charge a re-shipping fee. If you want to cancel the order instead, you must also pay the re-shipping fee.

D. No Longer Interested

If you are no longer interested in the item for no specific reason and want to exchange it, this is feasible — but you will need to pay the re-shipping fee.

Pre-shipping Approval Requirement

Our policy requires customers to watch pre-shipping videos/photos of their products, which highlight condition and features. Customers must provide explicit approval after review, confirming satisfaction with the product.

Once approved, the order is complete and no returns or exchanges are allowed. This ensures customers understand and agree with the product status — approval is final and binding.

Return Shipping & Responsibility

  • Customers bear the shipping cost for returning packages for any reason.
  • If there is import tax on return shipments, you are responsible for paying it.
  • We are not responsible for customs seizure of returned packages.
  • We are not responsible for compensation or resending fees when you send the package back to us.
  • When returning, please ensure the product is intact and provide the tracking number by email. We are not responsible for items damaged during return shipping.

Important: If you are not satisfied with the product you purchased for any reason, please contact us first. The initial return request must be made within 7 days of the date you received the product.

After contacting us we will provide instructions on where to return the product. You must return the product within 30 days of receiving it to be eligible for a refund.

Return the package by courier at your own expense and provide the tracking number so we can issue a refund. The refund amount will be the product price you paid (shipping we sent is excluded).

Repair / Replacement

Within 30 days of return/exchange and during the 1-year warranty period, we will try to repair any product problems you may have, or replace the product.

What to Provide When Contacting Us

Please include the following information to speed up processing:

  1. Your full name and the order date & receipt date
  2. List of products that need to be repaired or refunded
  3. Reason for return (please provide photos when applicable)

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